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Further to my call this morning, I just wanted to take this opportunity to make contact and update you on how amazing your team are. Today Andy established some problems upon completing the Liverpool VPI, he was on the phone straight away and when I requested the photographs from site they landed on my desk within minutes.
Andy was as always very polite, helpful and very efficient, with the images from site sent to me so promptly it enabled me to liaise with the client to seek alternative resolutions. However whilst I was liaising with the client Andy made good the problem with a temporary fix and this negated the need for further action.
It is a breath of fresh air to deal with a team that communicate so effectively with MAPS, take direction so well and act on the direction so quickly. Andy is a real asset to your team.
‘For and behalf of MAPS Solutions Europe Ltd’
I just wanted to say how impressed we were with the security team on our recent time at Liverpool John Lennon airport.
On returning at midnight to then suffer a vehicle breakdown on leaving the carpark, the security team were very quick and very supportive in how they dealt with our situation.
In particular, Chris Clisham deserves special mention in being extremely organised and very clear in liaising with me, which allowed my family and I to manage a stressful situation well; this included liaising with the airport teams about the situation with my car at the front of departures, liaising with the parking team, helping my wife liaise with the hotel staff at the Hampton and also liaising with the recovery vehicles which arrived to address the car.
The personal touch and calm manner Chris (and others) adopted throughout the time we were stranded at the airport was exemplary, and I'd be grateful if you'd pass this praise on and to consider it in any annual reviews etc.
Robin & Rebecca, and family.
Dave Briggs of John Lennon Airport presenting awards to the 2 officers for exceptional customer service